Important: AutoPrint is designed to support a printing workflow in which customer documents are sent to the relevant shop computer. The actual handling, storage and deletion of documents can depend on the shop's configuration and the features in use.
1. Introduction
AutoPrint by MistaHub ("AutoPrint", "we", "our" or "us") provides tools intended to help print shops manage document submissions and printing workflows.
This policy describes how information may be handled when you visit our website, use our service or submit documents through a participating print shop.
By using the service, you acknowledge that you have read this policy. Where consent is required by applicable law, we will seek it as appropriate.
2. Information We Handle
The information involved depends on how you use AutoPrint and which features are enabled. It may include:
- Account information: Information such as your email address or account identifier when you sign in or use an account-related feature.
- Customer documents: Files you choose to submit for printing.
- Order information: Details needed to process a print request, such as selected printing options or order status, where supported.
- Payment information: Payment status or transaction references where the payment workflow provides them. Payment providers may separately process information required to complete transactions.
- Technical information: Information such as browser details, diagnostic events and server logs where generated by the website, hosting provider or integrated services.
We do not intend to collect more information than is reasonably needed for the relevant service functionality.
3. How Customer Documents Are Handled
AutoPrint is designed to support a workflow where documents submitted for printing are delivered to the relevant shop computer for processing and printing.
Where this local-processing workflow is used, the shop computer handles the document as required by the printing process. This can reduce the need to retain document contents in a central application system, but it does not automatically mean that no copy or related information is ever stored elsewhere.
Depending on the configured workflow, temporary copies or related information may exist in application storage, operating-system temporary folders, printer queues, browser storage, diagnostic logs or other components involved in processing the job.
Please avoid submitting documents that you are not authorised to share or print.
4. Document Deletion After Printing
AutoPrint is intended to automatically remove customer documents after the printing process completes, where that deletion feature is supported and enabled in the applicable workflow.
Actual deletion may depend on the successful completion of the print job, application behaviour, the shop computer's configuration and any other component that handles the file. A document may not be removed from every location if an error occurs or another component retains a copy.
Printer queues, operating-system temporary storage, backups, diagnostic records and other system components may have separate retention behaviour. Users and participating shop owners should follow appropriate procedures to manage these locations.
We recommend that shop owners verify the deletion behaviour of their actual setup and avoid retaining customer documents longer than necessary.
5. How Information Is Used
Information may be used, where applicable, to:
- Provide and operate AutoPrint features.
- Authenticate users and manage accounts.
- Process document submissions and printing requests.
- Support payment and order-status workflows.
- Maintain service reliability and troubleshoot errors.
- Protect the service against abuse, fraud and unauthorised access.
- Meet applicable legal obligations.
- Respond to support requests and privacy enquiries.
We do not describe these purposes as permission to use customer documents for unrelated purposes. Any additional use must have an appropriate legal basis and be communicated where required.
7. Security Measures
We aim to use reasonable technical and organisational measures to protect information handled through AutoPrint. Depending on the deployment and features in use, these may include access controls, secure connections and safeguards around application operations.
Security also depends on the participating shop's computer, operating system, printer configuration, account credentials, network and local practices.
No website, computer system or method of electronic transmission can be guaranteed completely secure. Users should keep devices updated, protect account credentials and avoid allowing unauthorised people to access customer documents.
8. Third-Party Services
AutoPrint may rely on third-party services for functions such as authentication, hosting, payments, website delivery or diagnostics.
These providers may process information under their own privacy policies and contractual arrangements. Their handling practices depend on which services are integrated and how they are configured.
Users should review the relevant provider policies when their information is processed through those services.
9. Data Retention
We aim to retain information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, security and operational requirements.
Customer document retention may differ from account records, transaction references, security logs and technical diagnostics. Deleting a document does not necessarily delete all related records, such as payment confirmations or logs that must be retained for legitimate operational or legal reasons.
10. Your Choices and Privacy Rights
Depending on applicable law and your circumstances, you may have rights to request access to, correction of or deletion of certain personal information, or to object to or restrict certain processing.
You may also choose not to submit a document if you are uncomfortable with the way the relevant print shop or service handles it.
To submit a privacy enquiry, contact us using the details provided in the Contact section below. We may need to verify your identity and clarify the information involved before responding.
11. Children's Privacy
AutoPrint is intended for people who use document printing services and for businesses that operate those services. The service is not specifically designed to collect personal information from children.
If you believe a child has provided personal information inappropriately, contact us so the matter can be reviewed.
12. Changes to This Privacy Policy
We may update this policy when the service, data-handling practices or legal requirements change. The revised policy will be published on this page with an updated revision date.
We encourage users to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or want to raise a privacy concern, contact the AutoPrint by MistaHub team through the official website.
If you have a dedicated support email address, publish it here so users can contact you directly about privacy requests.